Specifics of our Money Back Guarantee:
Classy Case customers who have purchased from classycase.com can return items for any reason within the first 30 days from the date of delivery with no re-stocking fee.
To fully process your return, please ship the item(s) back in their original retail packaging.
Customers pay for return shipping back to Classy Case's main location except in rare instances where we can verify a manufacturer defect before you ship it back. You can choose whichever shipping option you feel comfortable using. We highly recommend shipping USPS First Class Package as it's the most affordable and provides a tracking number with it. We can't process a return or exchange if we do not receive your item(s). Please email or contact us via our contact page to start a return and receive our return shipping address.
Please note that a valid order number and name (order placed with classycase.com) and our authentic product that we originally shipped must be successfully received back to our mailing address in order for a refund to take place. Failure to do so will result in a refund not being issued. We are not responsible for lost packages caused by you the user, or third-party shipping carriers. Once we receive your return, your refund equal to the original amount you paid is processed within 2-3 business days and to the original payment method used to make the purchase. Please allow up to 5-7 business days (depending on the institution) for the bank to process credit to your account.
For cancelling orders that have not been shipped we may be able to accommodate you, however once tracking has been updated we will not be able to cancel an order. For cancelling orders due to not receiving the product (please note the 30 Day Money Back Guarantee doesn't go until affect until the item is successfully delivered with tracking) we open a search request with USPS and allow an additional 14 business days for the package to be delivered or found. If the package is not found or delivered after a search request was submitted within the additional 14 business day time frame we can arrange for a replacement to be sent or a refund.
For international customers ONLY:
If an international customer has not received their order after two months, only then will classycase.com send out a replacement. If the two month time period has not lapsed, no replacement will be sent until that time limit is reached. However, our Customer Support team will do all they can to help track down your order.