Specifics of our easy 30 Day Return/Exchange Policy:
Classy Case customers who have purchased from classycase.com can return items for any reason within the first 30 days from the date of delivery shown on the tracking number with no re-stocking fee.
To fully process your return, please ship the item(s) back in their original condition / retail packaging.
Please email us at firstname.lastname@example.org to initiate a return. Customers pay for return shipping back to Classy Case's main location except in rare instances where we can verify a manufacturer defect before you ship it back. As a courtesy we can email you a low cost return shipping label to print out to make returns easier. This return shipping label cost will be deducted from your refund once it's processed. You can also choose to ship on your own with your own label with whichever shipping option you feel comfortable using. We highly recommend shipping USPS First Class Package as it's the most affordable and provides a tracking number with it. We can't process a return or exchange if we do not receive your item(s).
Please note that a valid order number and name (order placed with classycase.com) and the authentic product that we originally shipped must be successfully received back to our mailing address in order for a refund to take place. Failure to do so will result in a refund not being issued. We are not responsible for lost packages caused by you the user, or third-party shipping carriers. Once we receive your return, your refund equal to the original amount you paid (minus return shipping label costs if we issue you one and it's used) is processed within 2-3 business days and to the original payment method used to make the purchase. Please allow up to 5-7 business days (depending on the institution) for the bank to process the credit to your account.
For canceling orders that have not been shipped we may be able to accommodate you, however, once tracking has been updated we will not be able to cancel an order. For canceling orders due to not receiving the product (please note the 30 days for returns and exchanges doesn't begin until tracking shows delivered) we open a search request with USPS and allow an additional 14 business days for the package to be delivered or found. If the package is not found or delivered after a search request was submitted within the additional 14 business day time frame we can arrange for a replacement to be sent or a refund.
For international customers ONLY:
If an international customer has not received their order after 20 days, only then will classycase.com send out a replacement free of charge. If the 20 days time period has not lapsed, no replacement will be sent until that time limit is reached. We are not responsible for delays due to customs and weather. However, our Customer Support team will do all they can to help track down your package.